We deliver short half and one day courses, across the north east region, on various current topics which are designed to equip staff with the skills and knowledge to enhance their roles and contribute to the overall effectiveness of the organisation.
All our courses can be designed specifically for organisations and delivered in your own premises, which is a valuable and cost effective way of training staff and residents. We can design a bespoke course for groups of 6 or more learners - click here and complete the form to request more information about how we can help you with your training needs.
We are delighted to offer the following two short courses in partnership with the Northern Housing Consortium:-
Tenancy Management Essentials for Front Line Staff - Wednesday 18th April 2018, Manchester
This one day course examines the different tenancy types, terminating tenancies, landlord and tenant responsibilities, mutual exchanges and dealing with abandoned properties. Latest legislation, guidance and good practice are incorporated.
Developing Housing Policies and Procedures - Thursday 26th April 2018, Leeds
This half day session will consider data sources to inform policy, explore different stages of the policy cycle and examine the roles of key stakeholders involved in policy development.
Our own programme of short courses over the coming months:
Project Management Essentials – Thursday 12th April 2018, Newcastle
This one-day course will provide you with an understanding of what defines a project and the role of the project manager; an appreciation of the main stages of a project and the key elements of efficient project management; the tools to plan a project effectively & the techniques to manage and evaluate a project.
Listening to your Customers – Thursday 12th May 2018, Newcastle
How well do you know your customers? This half day course explores strategies to communicate with and involve your customers to establish effective dialogue which influences the services you provide and how they are delivered.
Tenancy Management Essentials – Thursday 14th June 2018, Durham
This one day course covers the essentials of tenancy management including the different tenancy types, landlord and tenant responsibilities, terminating tenancies, mutual exchanges, and dealing with abandoned properties. Latest legislation, guidance and good practice will be incorporated into the session.
Full day courses are 9.30 - 4pm and cost £109 per delegate ; half day courses cost £79 per delegate.
To book a place on any of these courses (including NHC courses) click here and complete the form.
What they say about us - feedback from attendees
'Good overview of tenancy mangement; I enjoyed all parts' NO, Redcar - Introduction to Tenancy Management
'Altogether an excellent course'. PS, Darlington - Introduction to Social Housing
'Trainer created an atmosphere conducive to good learning and encouraged maximum participation'. TH, Newcastle - CIH Level 3 Award in Housing
'I am really enjoying taking part in the course. Claire is an excellent tutor and brings the content to life and makes the objectives very clear' - CM, CIH Level 3 Award in Housing
'Very informative, enjoyed group talks and discussions'. RB, Hartlepool - Introduction to Management